Intercom Fin — Support agent that closes tickets on your helpdesk

About Intercom Fin

Fin is Intercom’s AI support agent. It sits on the helpdesk you already run, answers from your knowledge, takes actions in connected tools, and is priced per resolution rather than per seat. Teams use it to clear repetitive tickets so humans only see the ones that need judgment. Keep the name as Intercom Fin so it is not confused with generic Intercom chat.

Key features

• · Paid pricing model
• · Closed source, hosted product
• · Fully managed by the maker
• · Built for Customer Support

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